The information we ask for when processing your order, i.e. name, address and credit or debit card details are purely for the purpose of processing that order. We will not pass any of our customers information on to third parties.

We at The Dolly Lodge respect the privacy of our customers. We collect information given through the online or in store ordering process or through email, fax or telephone enquiries.
This is our privacy statement. Please read it with care.

Information Collection and Use

We request information from customers on our order form (like name and delivery address) and financial information (like credit card number, expiration date). Any information you give us is held with the utmost care and security and will only be used for the purposes of completing your order. We do not disclose customers' information to third parties.

Cookies

A cookie is a piece of data stored on the customers' hard drive containing information about the user. For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time. Cookies are stored on the customer's computer only. We have no access to their content.

The Dolly Lodge has its own secure server software (SSL) that encrypts all your personal information, preventing it from being accessed or read by any third party. SSL is known to be the best available software package for secure e-commerce trading.

When you place an order with The Dolly Lodge, we will ask for your credit card details which will be immediately encrypted and sent to our secure server, where they are held for as long as you remain a customer of The Dolly Lodge. You will not be required to enter them again for future orders further increasing the security of your details.

You will have an opportunity to modify (e.g. update your expiration date) or change your credit card, address or billing details at the check out point on our website or by using the 'contact us' button at the top of every page.

We guarantee that every transaction you make at The Dolly Lodge will be safe. This means you pay nothing if unauthorised charges are made to your credit or debit card as a result of shopping at The Dolly Lodge.

Products

All of our miniature items are 1/12th scale, i.e. one foot = one inch (2.54cm), unless otherwise stated.

Designs and colours of products may vary slightly to those shown on the website.
Measurements are approximate.

Safety

Some of the items sold on this website are collectors items only and are not suitable for small children.

Goods will be despatched within 2 working days subject to availability. If items are out of stock we will contact you to advise when delivery will be.
Goods will only be despatched when payment/cheque has been received and cleared.

To check on the availability of stock or to check the status of an order already placed please call us on +44 (0) 1604 812852 (8.30 am - 5.30 pm Monday - Saturday).
We will do our best to answer your questions on product information, delivery or even sizing. If you would prefer email us at: info@dollylodge.com. Unfortunately, we cannot guarantee permanent availability of all items, though we always endeavour to do so.

Should you have any queries or problems with any aspect of our service to you please do not hesitate to contact us
By Telephone +44 (0)1604 812852 Or email info@dollylodge.com

A) CREDIT / DEBIT CARD. We accept VISA, SWITCH, MASTERCARD, SOLO.
Our orders are processed by Jeyes Chemist using a 100% secure service (128 bit encrypted).

B) CHEQUE / POSTAL ORDER.
If you wish to pay via mail please make cheques payable to JEYES CHEMIST and send it to.
The Dolly Lodge C/o Jeyes Chemist
26-28 The Square,
Earls Barton,
Northampton
NN6 0NA

C) TELEPHONE ORDERS
We are happy to take your order over the telephone, our sales line is open during 8.30am to 5.30pm UK time. Our telephone number is 01604 812852 from within the UK or +44 1604 812852 from outside the UK

Damaged or faulty goods should be returned within 14 days in their original packaging for any exchange or refund.

If you are not fully satisfied with any item please contact us in writing within 7 days and return the item in it's original packaging, and in a re-saleable condition, within 14 days for a full refund EXCLUDING the outgoing postal charge.
All correspondence and packaging to be sent to

The Dolly Lodge
26-28 The Square,
Earls Barton,
Northampton.
NN6 0NA
England

Shipping within the UK
Orders up to £50.00 = £3.50
Orders Over £50.00 Free of charge

Shipping to Europe - £6.50

Shipping to the rest of the world - £8.50